Is there any extra delivery charge and if yes, how much is it?
For every delivery inside the region of Attica-Athens, there is no extra delivery charge, unless you order any consumable product (roll papers, batteries).
For every delivery for the rest of Greece, there is an extra delivery charge, which is appeared in details during your e-order, after you have filled in your delivery address.
For every delivery outside Greece, you must contact us.
How can I order the products I’m interested in?
Your order can be done via our e-shop, by phone dialing in 00302102583640 or by coming into our head office.
When will I receive the products I ordered?
For Greece only:
The products are sent by Taxcode SA:
- the same day, if ordered until 12 pm
- the next working day, if ordered after 12 pm
- in the occasion of a bank deposit, the products are sent by Taxcode SA the next working day and only after the deposit is confirmed.
In every occasion, delivery is made the next working day after the sending day.
If any matter (for example availability) occurs, you will be informed on time by phone or via e-mail.
For other countries: you have to contact us.
How will I pay my order?
Payment can be done:
- on cash when delivered by courier (upon extra charge, which is shown during your order)
- on cash or by credit/debit card in our head office
- with bank transfer on the account number appeared during your e-order, after you have chosen the specific way of payment
- with your debit or credit card (Visa, Visa Electron, MasterCard, American Express, Diners Club), through the secure digital platform e-Commerce by Alpha Bank
- through PayPal using your credit/debit card
Do your products have warranty?
All of our products have at least 1 year warranty or bigger (that depends on the manufacturer), unless indicated otherwise.
The stock products are new and unused products, but without warranty, because they are discontinued by the manufacturers.
And if the product received is defective?
You return it to us and we replace it with another one, with no extra charge, if the same product is available.
If it is not available, we replace it with a similar product and you pay the difference, if it is more expensive.
Can I cancel my order and return the products (according to the Greek law)?
If you changed your mind, you can return the products received in their original condition, within fourteen (14) days from the delivery date. Any delivery cost for the return is charged on you. After the products are checked and verified that were not used, you will get a full refund of their initial price. The extra delivery amount is not refunded.
If the package is opened, you cannot return the product.